- 30-Day Comfort Guarantee
At Beds R Us, we are committed to matching you to your perfect sleep.
We believe buying a bed is a valuable investment in your health and wellbeing and comfort is ultimately a very personal choice.
Our staff members are trained to help you choose the bed that will support you and your sleeping style. This assists in the overall comfort the bed delivers, but only you will be able to determine if the feel is perfect for you.
What is the Beds R Us Comfort Guarantee?
We will exchange your mattress, with a mattress of equal or greater value, should you not find comfort within 30 days of delivery. We do not offer refunds on purchases.
Why 30 days?
The reality is that it could take several nights for your body to adjust to the new sleeping surface and it is not uncommon for minor aches and pains to develop as a result, but they will very quickly dissipate.
If your mattress feels too firm, try loosening up the mattress protector. If the mattress feels too soft around the middle part of your body, try using a lower pillow.
What are the terms?
- The 30 Day Comfort Guarantee applies to Beds only.
- The bed or mattress must be recommended by a Beds R Us staff member in-store.
- An approved mattress protector must be purchased with the mattress and used with the mattress, on which the Beds R Us Comfort Guarantee has been offered.
- The guarantee is void if the mattress shows any visible signs of abnormal wear, including but not limited to: stains, rips, unusual smells, or is in a condition where it cannot be resold. The guarantee and therefore exchange will also be void if the mattress is damaged.
- The Beds R Us Comfort Guarantee will not be offered on beds bought for use as spare beds, or where the purchaser is not the prime user of the bed (the subjective assessment of comfort is not transferable).
- The Beds R Us store will charge pick-up, delivery and restocking fees for mattresses involved in any Beds R Us Comfort Guarantee claim.
- If the exchanged mattress is valued higher than original purchase, the difference is to be at the customer's cost.
- The price of the exchanged mattress will be the ticketed price in store at the time of the exchange.
- This offer is limited to one exchange only and excludes special orders.
- California King and Single sized beds are excluded from the guarantee. Note: King Single sized beds do qualify for the 30-day Comfort Guarantee.
All we ask is that you sleep on your new bed for 3 weeks for the bed to adjust to you and for you to adjust to the bed and if you are not completely satisfied with the comfort levels, contact us to discuss.