Lynette & Barrie said

Extremely helpful, no pressure sales - lovely relaxed atmosphere in shop, plus amazing variety of products.

Simon said 

Really relaxing way to spend Friday afternoon. 

Michelle said 

Just brilliant service, friendly staff and very accommodating + the shop itself is beautiful.

Maureen said 

Awesome people, lovely service we will be back. 

Shelley said 

Fantastic store, fantastic service, would shop here again.

Margot said 

The staff at Paula's are extremely helpful and knowledgeable.  Always prepared to go the extra mile.

Peter & Marie said 

Outstanding service by excellent professional friendly and welcoming staff.

Heather said 

Love the store overall - Craig was very helpful and made our purchasing selections easy.  He also did his best to make sure we were getting good value with his pricing and product knowledge.

Jackie said 

Paula's store is always a delight to visit. The displays are well designed with thought given to matching accessories, which provides one with ideas for your own home. Staff are friendly and knowledgeable and not pushy unlike in other stores.   Paulas' prices are competitive

with the large retail stores.

Janette said 

Beautiful store, truly welcoming atmosphere with stunning displays and no pressure.  Staff are lovely. 

Merv & Phyl said 

We love this tore for its variety of products, way of displaying and the general "feel good" feeling we experienced.   . 

Alan said 

We are confident we have made the right decisions on all the items we have purchased thanks to the time and expertise we received from Carolyn.

Diane & Alan said 

Treated entirely as individuals with great respect as to what we were looking for. Great personal attention.  Served by Carolyn.

Vicki said

Beautiful store, I need everything.  

Delza said

Salesman went to a lot of trouble to assist me to select the right bed for my needs. I appreciated the right to change the mattress within 30 days.  

Jennifer said 

Outstanding service by staff, cheerful, nothing too much trouble, walked the extra mile for me and I got what I needed at a fraction of the price quoted elsewhere. Waiting for a hip replacement was tired when I walked into the store, but came out rejoicing, they treated me like the Queen. 

Bronwyn said

I would like to praise the employees at your Paraparaumu store. We recently purchased several items from there and had dealings with three or four of your staff all of whom gave wonderful service from the young men who delivered a sample chair, Chris who hauled couches, chairs and fabric samples around the store so we could envisage them in our home, to the follow up calls advising us the order had been placed and then that the couches and chairs had arrived practically on the date as quoted. The fact that someone called us to see if we were happy with your product and service shows your company has confidence in your procedures. Well done.

We are delighted with the quality of the upholstery and we are enjoying our new furniture especially as the whole purchase experience was so positive.

We would appreciate it if you could pass on our gratitude to the staff at 'Paulas' Paraparaumu.

GLORIA Said

Hubby and I went furniture hunting today in Kapiti and Wow what an amazing experience at Paula's Furniture Epihia St Paraparaumu. The welcome in store was warm and sincere ........complimentary coffee / notepad and pen.......the personal service to die for. The shop floor is beautifully designed and furniture and accessories displayed to the highest level.....great prices/choices..... Hence 2 happy customers with several purchases.....this showroom is a must view....Well done Paula's Furniture.  

Kim said

I would just like to compliment Craig on his fantastic service and product knowledge he gave us on both Saturday and Sunday.  We came in to buy a bed and he was amazing. We haven't bought a bed for years so had no idea how different they all were.  He took the time with us to explain the different options, told us to take our time.  We went away on Saturday and looked at two other retailers, they didnt have a patch of knowlege or service that Craig gave us.  We went back to see him on Sunday, (he remembered our names) and we purchased the bed.
 What we liked the best Craig asked us "what we wanted out of a bed".
We have had a staff training exercise this monring at my work place and I have used Paulas as a great service story.
thank you Craig for making our purchase so easy.

Trish said

Your Labour Day w/end Advert in Kapimana News has reminded me. This should have been sent about 12 months ago!! Your receptionist/seller rang me 3 times to see how my chair was going - but I was always not home and didn't get to return the call...

About this time last year my family bought me an electric chair from your firm.( don 't know the name but it wasn't a Lazyboy) Had only come onto the "floor 2/3 days - AND was still Sale Price... I am short, shrin king and 91 in January. It was bought for my 90th birthday. I find it very good as I can lift the seat to where I want it and it fits my small frame. I can work it better than a Lazyboy as I have Arthritis in my hands.

Probably no one remembers now but I wish it to be recorded that I find it just GREAT - recommend it to anyone with similar disability. And your follow-up was very good - appreciated.

Many thanks and have A GREAT LABOUR W/END SALE !!! 

Bob and Shirley said

"We love the living room furniture recently bought , and very much appreciate the service, courtesy and helpfulness of your staff whilst we were making a decision re our choice. The men who delivered the furniture are also worthy of the same acknowledgement of their services". 

Lisa said

"Hi, Lisa here thanks for the phone call to check if the deer head arrived,it has nice and safely and I very much appreciate it, I had been looking everywhere for that item and it looks absolutely fantastic,much appreciated."

Ruth said

"We purchased a queen mattress the other day from you and this is just a note to say “Thankyou”. we are very pleased with it---a bit higher than our old mattress but will get used to this but we are delighted with the comfort and we like the service we get from you. Thank you very much" 

Jacqueline said

"I have purchased from Paula's twice now, once for a property in the Coromandel and once for a Queenstown house. On both occasions the ordering process has been so easy, the quality of the furniture fantastic, and the delivery on time as promised. I live overseas and find it hard to find businesses that make it easy to purchase from far away, but Paula's are FABULOUS! "  

Susan said

"I am so excited that I have discovered your store - quite by chance. I first saw the one in Paraparumu and then the one in Levin. I simply love them. Your furniture is just what the country needs. It is so cool. I actually had to leave the shop in Levin today otherwise I would have bought half the items there. Thanks so much for providing the Kapiti Coast with such great furniture - modern, funky, colourful and something for everybody."

Petula said

"Petula rang to say that she loves the Nautica Boatbed and that she will be up to spend more money soon, ALSO she said that the DELIVERY TEAM were AMAZING... great experience all round." 

Jenny said

"I just wanted to say thank you for your wonderful service. You made it very easy for us to get the bed for Billy and he is delighted with it. He said it is really comfortable and he got it just in time to wake up in his new bed on his birthday" 

Geraldine said

"Geradline called after her delivery to say that the delivery team is fantastic and that she was thrilled with the service from all the team - Well Done"

Some comments from the 2016 Electra Awards:

  • Awesome business, so well laid out and staff are amazing.  An amazing choice of things to buy.
  • Friendly, knowledgeable staff. So many things to choose from.  Love it

  • Great service and awesome variety....funky too.

  • I love that Paula's there. Is always a warm welcome from the staff and I love the furniture. I often shop at Paula's and would highly recommend it to everyone.

  • Always really helpful staff they go the second mile every time I have shopped there. It is always my first port of call when I need to buy some furniture.
  • Great customer service and friendly helpful staff.
  • I love shopping at Paula's and have quite a few lovely items in my home that I have purchased at this fabulous store. 
  • I just love the range and quality of the products Paula’s stock. It's so refreshing to be able to buy stylish, quality and individual pieces locally.
  • Enjoyed every visit to find a bed, and the service to reassure us we'll be looked after if we weren't happy was great! Be back for our next purchase!
  • What a fantastic decorated store - it's even a wonderful experience to just walk through and see the great displays - and very friendly staff that are not in your face - love this store.
  • My experience with shopping at Paula's was excellent. I was greeted by a polite and friendly salesperson, Craig. The shop is so stylish, well laid out and very inviting and comfortable.   Craig's knowledge is excellent. I felt that he was there if I needed his help without being pushy.   It was very easy to shop there. I made my order and was contacted by phone and email to advise me of delivery of my goods the next day.  I would definitely shop there again!
  • Every time I go into Paula's furniture I love the variety in the shop that they have. Always beautifully set out and love the way they arrange their items in colour category. Awesome shop.
  • Staff member spent a long time with us, explaining the product (mattresses) and encouraging us to try them out.
  • Paula's store is always a delight to visit. The displays are well designed with thought given to matching accessories, which provides one with ideas for your own home. Staff are friendly and knowledgeable and not pushy unlike in other stores. Paula's prices are competitive with the large retail stores.
  • Great service, helpful staff, wonderful stock, varied stock.
  • Love the store overall. Craig was very helpful and made our purchasing selections easy. He also did his best to make sure we were getting good value with his pricing and product knowledge.
  • Outstanding service by excellent professional friendly and welcoming staff.
  • Fantastic store, fantastic service, would shop here again!!
  • The staff are extremely helpful and knowledgeable.  Always are prepared to go the extra mile.
  • Great deals on quality beds - we bought a bed for our daughter moving from her cot years ago and went back to get our bed there. Very helpful and knowledgeable staff.
  • I love going into this store as it is so attractively laid out, there is a wide ranging selection of home goods and the service I have received has been excellent.
  • Such a great business with beautiful furniture and so many choices for home decor.  Paula is fantastic as are all the staff.