Our Values and Culture

Full of Surpises

Fun 

We view life as a journey to be enjoyed and appreciated and we create an atmosphere of fun and happiness, so everyone around us enjoys the atmosphere as well.

Unique 

We view ourselves as unique and want to make a difference in everything we do, by making ourselves standout as unique and special.

Life Balance 

We have a balanced approach to life, remembering that our spiritual, social, physical and family aspects are just as important as our financial and intellectual. We complete our work and our most important tasks first, so we can have quality time to ourselves, with our family and also to renew.  We do not let our personal life interfere with our work life.

Learning

We learn from our mistakes and take ownership to improve our own education. We consistently learn, grow and master so that we can help our fellow team members and clients learn, grow and master too. We are educators and allow our clients to make their own intelligent decisions about their future remembering that it is their future. We impart practical and useable knowledge rather than just theory.

Ownership 

We are truly responsible for our actions and outcomes and own everything that takes place in our work and my life. We are accountable for our results and we know that for things to change, first we must change.  We know that we must step up and take responsibility, rather than pass or leave things to someone else.

Focus on Team Work 

We are team players and leaders. We do whatever it takes to stay together and achieve team goals. We focus on co-operation and always come to a resolution, not a compromise. We are flexible in our work and are able to change if what we are doing is not working. We ask for help when we need it and we are compassionate to others who ask us.

Success 

We totally focus our thoughts, energy and attention on the successful outcome of whatever we are doing. We are willing to win and allow others to win: Win/Win. At all times, we display our inner pride, prosperity, competence and personal confidence. We are successful people.

Uniform

We are uniform and consistent in our actions, so our clients and team mates can feel comfortable in dealing with us at all times. We are disciplined in our work, so our results, growth and success are consistent.

Richness 

We are rich and abundant people, we deserve our abundance and we are easily able to both give and receive it. We allow abundance in all areas of our lives by respecting our own self worth and that of all others. We are rewarded to the level that we create abundance for others and we accept that abundance only shows up in our lives to the level at which we show up. 

Promise 

We give ourselves and promise everything we commit to 100% until we succeed. We are committed to the Vision, Mission, Culture and success of Paulas Stores, its current and future team, and its clients at all times.

Respect

We are truly respectful and grateful people. We say thank you and show appreciation often and in many ways, so that all around us know how much we appreciate everything and everyone we have in our lives. We celebrate our wins and the wins of our clients, and team. We consistently catch ourselves and other people doing things right.  Any problems or mistakes we ensure we learn from them and ensure they never happen again.

Integrity 

We always speak the truth. What we promise is what we deliver. We only ever make agreements with ourselves and others that we are willing and intend to keep. We communicate potential broken agreements at the first opportunity and we clear up all broken agreements immediately.

Speech and Communication 

We speak positively of our fellow team members, our clients and Paulas Stores in both public and private. We speak with good purpose using empowering and positive conversation. We never use or listen to sarcasm or gossip. We acknowledge what is being said as true for the speaker at that moment and we take responsibility for responses to our communication. We greet and farewell people using their name. We always apologize for any upsets first and then look for a solution. We only discuss concerns in private with the person involved.

Excellence 

Good enough isn't. We always deliver products and services of exceptional quality that add value to all involved for the long term. We look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.

Systems 

We always look to the system or business processes for a solution. If a challenge arises we use a system or business process correction before we look for a people correction. We use a system solution in our innovation rather than a people solution. We follow the system exactly until a new system is introduced. We suggest system improvements at the first opportunity.